Ah, the wonderful, rotten attitude of the Shopper continues through check out! When you go to shop, don’t do this. Ever. You will be reviled for it and lose any good will you might have recovered over the course of your time in the shop. Alas, this Shopper, like the vast majority, either fails to understand this or does not care if he has offended.
And regardless of how you may be feeling, never toss ANYTHING on to the counter, merchandise, payment, anything. It is the grandest of dick moves one can ever employ. I can assure you, once you do it, we will never forget it.
-The Retail Explorer
Don’t leave messages like this. Especially when you make stupid, incorrect assumptions.
The Shopper believes itself to be largely infallible. Never is this more apparent than when it involves the website of a particular shop. I have witnessed this far more times than I would ever like to admit. One specimen appeared seeking a specific item it had seen on what he insisted was the shop’s website, despite the fact that it was an item the shop had never carried before in its existence. Regardless, he was undeterred even after being informed of that circumstance.
Upon arriving at the shop, a note was on the door, reading, “Your website says 7 days a week”. I knew that this could absolutely not be the case, having looked at that site daily for a number of weeks. Having experienced a number of Shopper errors along these lines, I knew this to be the case. The shop’s website has only two letters different from a similar shop’s site, except that the other shop has two locations to our one, one in Georgia and another in California, and ours is right in between them.
However, this is nothing for which a Shopper to trouble itself, obviously. It is the fault of the shop for not put a large, flashing sign on the front page of the website that displays the location and hours of operation instead of hiding them on a page entitled “About Us” or something like. We are such awful, deceptive bastards, trying to deceive these poor Shoppers. Shame on us! Shame on us all!
Again, this is, apparently, never the fault of the Shopper, since they believe themselves to be free of fault, incapable of error, and it is our fault for not reading minds and offering every conceivable, random piece of information the Shopper might ever possibly require. We are such horrible people, us shopkeepers and researchers.
-The Retail Explorer
You will never have an uninterrupted lunch.
In retail, you will never have an undisturbed break, lunch or otherwise. The Shopper has some kind of almost-magical ability to know when a shopkeeper is taking a break and a natural drive to interrupt it. I have not a clue how it came about or what drives it, but this is a remarkable ability. An annoying ability, to be sure, but a remarkable one no less.
-The Retail Explorer
KEYHOLDERS 